Santa Cruz Bicycles Website Review & Ratings + Santa Cruz Bicycles Coupons
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Santa Cruz Bicycles Website Review & Ratings + Santa Cruz Bicycles Coupons

Santa Cruz Bicycles: Products & Services

Santa Cruz Bicycles is a company that is internationally renowned for the manufacture of top-notch bicycles.  This US based company started from humble beginnings with the aim of building the highest performance mountain bikes in the world.  The company now boasts of manufacture of 19 mountain bike models made from aluminum or carbon fiber.  The company offers suspension designs ranging from the simple efficiency of its single pivot designs to the cutting edge performance that is found in its VPP system.  The bikes come with a wide range of suspension and component options to choose from. 

The company does not sell bikes directly.  If you want to purchase one, you can do so through their authorized dealers/retailers around the world.  The retailers are located in the following regions.

The company sells a wide range of bikes through it authorized dealers.  It also sells a number of cycling related products through its website.  Below are some of the products sold by this company.

Cross country bikes such as:

Trail bikes such as:

Mountain bikes including:

The company also sells:

Santa Cruz Bicycles: Company Background

Santa Cruz Bicycles is a US based company that manufactures and sells high quality bikes.  The company was founded in 1993 by Rich Novak and Rob Roskopp in Seabright Cannery, Santa Cruz, California.  The company has experienced tremendous growth from its humble beginnings and now boasts of 19 models of mountain bikes and numerous dealers in different parts of the world. 

The offices of the company are located at 2841 Mission Street, Santa Cruz, CA 95060, USA.  The telephone number is               +1831-459-7560 and the email address is info@santacruzbicycles.com.  The IP address of the company is 50.116.3.33 and it is hosted in the United States.

Santa Cruz Bicycles: Customer Feedback & Reviews

Santa Cruz Bicycles have received numerous positive customer reviews from those who have used them.  Most customers say that these bicycles are of highest quality and are thus durable and worth every penny.  Below is what some of the customers had to say.

  • My Santa Cruz Tall Boy LT bicycle is worth every penny. This company has high mountain bike standards and makes killer products.   High quality bicycles, well designed, locally owned and operated.
  • Do I love my Santa Cruz Blur?  That is one of the great rhetorical questions that should be asked along the likes of ‘Does a bear shit in the woods’? or Is the pope catholic? Someone once said to me "Dude, you probably sleep with your bike at night."  I responded with a "no way, my bed is FAR too dirty to let my bike sleep in it.  "Hydraulic disc brakes, dual suspension and 160mm front suspension travel.  Here I go again, doting on my baby.  I hate people like that.  Sorry.  I do carry a picture of my bike in my wallet though.  
  • Okay I give Santa Cruz Bicycles one more star because they made it up to me. I had a sticker coming off my bike and I went in to get a replacement. The dude gave me a new sticker kit for free, even though I was wearing an Ibis sweatshirt (whoops).
  • I keep my super light in the living room.  It’s a piece of art to me (even though it didn't help that I rode this light frame on a downhill course at north star. Yes, I crashed!) I sort of thought dual suspension meant I could take on BOULDERS and crazy jumps! It has minor dings on the break levers, but those are memories.  Lol, the anodized paint coat prevents scratches.  I love it.  Anyone up for a ride this summer!?
  • I don't care how much my 2008 Santa Cruz SuperLight cost, because I HAD to own it.  I love this bike!  I purchased it at Family Cycling, which has the best customer service in town, by the way. I also love supporting a local company!
  • I have a Blur LT2 and absolutely love it. Santa Cruz makes amazing bikes. But on occasion problems can arise with a bike that's made to be abused. My issue was that my Blur developed a creak, which was an issue that older Blurs had frequently, but is more rare in the new models. So after my local bike shop couldn't get it solved, I emailed Santa Cruz (Garen Becker has been my contact, and he's been great). They've been incredibly responsive and helpful. And they've never hesitated in sending me the parts I've needed to get the issues solved, free of charge. Yeah, the bikes are made overseas these days, like everything else, but their customer service still feels like a small bike company that gives a shit about what they're doing.
Santa Cruz Bicycles: Business Credibility & Trustworthiness

Santa Cruz Bicycles is not registered or rated by the Better Business Bureau (BBB).  It is therefore not possible to gauge the company’s business credibility using that criterion.  However, the company does seem to have good business credibility as explained below.

These are the bicycles of choice of many renowned riders including:

The company is affiliated with Santa Cruz Syndicate.  This is a professional mountain bike racing team that competes in World Champs, World Cup and national level events in the downhill category. 

The bicycles sold by this company come with a 5 year frame warranty as a guarantee of their quality.  They also come with a lifetime bearing warranty.

Santa Cruz Bicycles: Website Popularity & Google Ranking

Santa Cruz Bicycles website seems to be quite popular.  According to alexa, the three-month traffic rank of this website is 161,407.   This shows that this website is popular as the rank is out of the 30 million global domains.  The site is ranked at number 48,653 in terms of popularity in the US from where it gets about 50% of its visitors.  The site has about 960 sites linking in.  This site is popular with college educated males aged from 35-44 years. 

According to webstatsdomain.net, this website has a good SEO score of approximately 33% and a good Google page rank of 5 out of 10.  It is estimated to be worth $9438USD.  

Santa Cruz Bicycles: Social Media Presence

Santa Cruz Bicycles is doing quite well in social media as it has pages in some of the popular social media networking sites.  Below is a summary of its social media presence and links to the various pages.

  • Instagram - 6,018 Followers, 74 Following and 125 photos  
  • Facebook - 54,423 Likes and 2,968 talking about this
  • Twitter - 744 Tweets, 12,287 Followers and 93 Following
  • Google+ - 295 people have them in circles

The company also operates a Blog about cycling and cycling events.  However, the blog does not appear to be very active as it was lastly updated 8 months ago.    

Santa Cruz Bicycles: Website Security & Safety

Santa Cruz Bicycles is concerned about the safety and security of its visitors and shoppers.  As a result, the website uses a secure (https://) connection when taking payment information to prevent credit card fraud.  This is achieved through the use of the latest Secure Sockets Layer (SSL) technology. 

In addition, Google has classified this website as safe.  Google visited the website on 12th June, 2013 and carried out a safe browsing diagnostic test on 4 pages.  This Google safe browsing diagnostic test showed that this website is not currently listed as suspicious.  No suspicious content was found on the site and it has not distributed any malware over the past 90 days.  

Santa Cruz Bicycles: Pricing & Packages

Santa Cruz Bicycles sells bicycles through its authorized dealers.  It also sells bicycle accessories, parts, tools and cyclist clothing.  Below are some of the top-level packages sold by this company and the prices.

  • Juliana Origin Primeiro cross country bike - $2,399.00
  • Blur TR Trail bike - $1950 with Float CTD
  • Bronson Mountain Bike - $1950 with Float CTD
  • Filled Strip Trucker Hat - $15.00 
  • Ortlieb Waterproof Backpack - $150.00
  • Bearing Kit Blur LT 2.0/Nomad 2.0 - $42.00

This company sells its products at competitive prices that compare well with what its competitors charge.

Santa Cruz Bicycles: Shipping Rates & Policies

Santa Cruz Bicycles ships products internationally.  Processing of orders begins immediately after the payment procedure is completed.  Orders to USA and Canada are usually shipped via United Parcel Service (UPS) while international orders are shipped through United States Parcel Service (USPS).  Shipping rates and delivery time may differ depending on the shipping method, size of the order and the destination.  Below are the shipping methods, shipping rates and delivery times to various destinations.

USA & Canada Orders

  • UPS Ground – 5-10 business days - $13.22
  • UPS Three-Day Select – 3-4 business days - $19.73
  • UPS Second Day Air – 2-3 business days - $21.86
  • UPS Next Day Air – 1-2 business days - $54.65

International Orders

USPS Priority Mail – 3-5 weeks - $29.95 (flat rate)

Santa Cruz Bicycles: Payment Methods Accepted

Shopping on the Santa Cruz Bicycles website is easy, safe and secure.  The payment methods accepted by this company include use of the major credit cards such as:

  • MasterCard
  • Discover
  • Visa
  • American Express

The company is yet to incorporate use of alternative payment methods such as PayPal, checks and money orders.  International customers who place orders of $400.00 or more are required to pay via wire transfer.

Santa Cruz Bicycles: Returns, Refunds & Exchange Policy

Santa Cruz Bicycles is committed to the satisfaction of its customers.  This means that if you are not 100% satisfied with your order,  you can return the products for a refund.  Returns should be received by the company within 60 days from the date of the shipment of the order.  The company does not have an ‘exchange’ process.  Just return the items and place a new order for the item you wanted. 

The company makes refunds through the original payment method used.  This company does not refund shipping and handling charges unless it made an error during shipping.  Returns received after 60 days of the original shipment do not qualify for a refund.  Used and damaged goods do not also qualify for a refund.

There is evidence that this company honors its return/refund policy.  Here is what one customer had to say:

  • I have a Blur LT2 and absolutely love it. Santa Cruz makes amazing bikes. But on occasion problems can arise with a bike that's made to be abused. My issue was that my Blur developed a creak, which was an issue that older Blurs had frequently, but is rarer in the new models. So after my local bike shop couldn't get it solved, I emailed Santa Cruz (Garen Becker has been my contact, and he's been great). They've been incredibly responsive and helpful. And they've never hesitated in sending me the parts I've needed to get the issues solved, free of charge. Yeah, the bikes are made overseas these days, like everything else, but their customer service still feels like a small bike company that gives a shit about what they're doing.
Santa Cruz Bicycles: Product images & screenshots
Santa Cruz Bicycles Coupons
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